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Rider Terms of Service

Last updated: 10 July 2026

1. About these terms

1.1 These Rider Terms of Service (“Terms”) form a legally binding agreement between you (“Rider”, “you”) and Upstart Forge Limited, trading as FairTaxi (registered business name RBN 786959), a private company limited by shares incorporated in Ireland on 28 May 2026 (company number 817002), registered office at 22 Drumnigh Wood, Portmarnock, Co Dublin, D13 P652, VAT number IE 4744030VH, holder of National Transport Authority (NTA) dispatch operator licence DH12674 (“FairTaxi”, “we”, “us”, “our”). Contact: complaints@fairtaxi.ie (general and complaints), privacy@fairtaxi.ie (privacy enquiries), support@fairtaxi.ie (support), +353 89 965 3357.

1.2 By creating an account or using the FairTaxi mobile application (the “App”), you confirm that you accept these Terms. If you do not agree, do not use the App.

1.2A When you tick the acceptance box, we record your authenticated account, the document version, published URL, document hash, acceptance wording and server timestamp as evidence of that acceptance. Our handling and retention of that record is explained in the Privacy Policy.

1.3 We may update these Terms from time to time. For a material change, we will give at least 30 calendar days’ notice by email or in-app notice, unless a shorter period is required by law or necessary to address an unforeseen and imminent security or fraud risk. Your continued use after the change takes effect constitutes acceptance. Nothing in this clause affects your statutory rights.

2. FairTaxi is a platform, not a transport provider

2.1 FairTaxi provides a software platform that connects Riders with independent licensed taxi and hackney drivers (“Drivers”). FairTaxi is a technology intermediary and licensed dispatch operator only.

2.2 FairTaxi is not:

2.3 The contract for the journey is made directly between you and the Driver. FairTaxi is not a party to that contract. The Driver is responsible for performing the ride, including compliance with the Taxi Regulation Act 2013 and applicable NTA regulations. This does not exclude any responsibility FairTaxi has for its own App, booking, payment-facilitation, complaint-handling, or dispatch-operator services.

2.4 FairTaxi may display an estimated fare in the App before you book. This estimate is for convenience only and is not binding. The final fare is determined exclusively by the Driver’s licensed taximeter (or, for hackneys, the fare agreed between you and the Driver) and must comply with the maximum fares set by the National Transport Authority.

3. Who may use the App

3.1 You must be at least 18 years old and reside in Ireland. The App and the FairTaxi service are not directed at, or intended for, anyone under 18.

3.2 You must use a lawful payment instrument (card or other payment method) for any rides paid via the App.

4. Account creation and security

4.1 You create an account by verifying your phone number via a one-time passcode (OTP) sent by SMS. You must provide accurate information and keep it up to date.

4.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. If you suspect unauthorised use, you must notify us immediately.

4.3 We may suspend or terminate your account at any time if you breach these Terms, engage in prohibited conduct, or if we reasonably believe you pose a safety or fraud risk.

5. Booking a ride

5.1 When you request a ride through the App, nearby Drivers may accept the request. A booking is formed only when a Driver accepts. The App will show you the Driver’s name, vehicle registration, and estimated arrival time.

5.2 Cancellation by Rider (the “Cancellation Fee”)

You may cancel a ride at any time before completion. A fixed Cancellation Fee of €3.00 applies only to an App-card booking when all of the following are true:

Cash and pay-in-car bookings never incur a Cancellation Fee. If the conditions cannot be verified from the available data, cancellation is free. The fee is paid to the Driver; FairTaxi receives no part of it.

5.3 No-show (the “No-Show Fee”)

If you do not appear at the pickup, the Driver may charge a fixed No-Show Fee of €4.00 only after the Driver has marked arrival in the App and the platform has recorded at least 5 minutes of waiting. The waiting period is enforced by the platform. It applies only to App-card bookings, is paid to the Driver, and is separate from the Cancellation Fee; only one may apply to a booking. We may suspend Riders who repeatedly fail to show.

5.4 When neither fee applies (exceptions)

No Cancellation Fee or No-Show Fee is payable where the cancellation or no-show is attributable to Driver fault, including where the Driver is late beyond a reasonable time, the Driver does not show, the Driver goes to the wrong pickup location, the vehicle is unsuitable or not accessible as required, or there is a genuine safety concern. Where a Cancellation Fee or No-Show Fee has been captured, FairTaxi may reverse it to you after review under the dispute process in Section 7 if the capture was not justified (for example, where the evidence does not place the Driver at the pickup point for the wait window, or the Driver’s location data was flagged as unreliable). Any such reversal is made on the platform and is without prejudice to your separate legal remedies.

6. Fares and payment

6.1 Fare determination. The final fare is set by the Driver’s taximeter (or, for hackney journeys, by prior agreement). Fares must comply with NTA regulations, including the maximum fare order. The App may show an estimate; it is never a guaranteed price.

6.2 Payment methods. You may pay for a ride in one of three ways:

6.3 Authorisation. You authorise the Driver, acting as merchant of record via Stripe Connect, to charge the final fare and any applicable Cancellation Fee or No-Show Fee to your selected payment method. FairTaxi does not charge fares on its own behalf.

6.4 No 14-day withdrawal right for a booked ride. Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484 of 2013), regulation 6(2)(l), passenger-transport contracts are exempt from the usual 14-day withdrawal right. This applies to a booked ride, not to any statutory right that applies separately to FairTaxi’s App or other services.

6.5 Receipts. For App card payments, Stripe will issue a receipt on behalf of the Driver. FairTaxi may also provide a summary in the App. For cash or Driver-terminal payments, the Driver must provide a receipt on request.

6.6 FairTaxi does not receive or retain the ride fare. The fare goes directly to the Driver. FairTaxi handles complaints about its own services and administers the review process in Section 7; this does not make FairTaxi the carrier or merchant of record for the ride.

7. Ride disputes and refunds

7.1 If you believe that a fare was incorrect or have a complaint about the journey (for example route, vehicle condition or Driver conduct), you can raise it through the App or with FairTaxi Support and attach up to 5 photos. The Driver is responsible for the ride and fare. FairTaxi administers the complaint process and may request evidence from either party.

7.2 FairTaxi’s role in disputes. We decide what action to take on the platform, including whether to facilitate a card refund under clause 7.3 or restrict a Driver’s account. We do not decide civil claims between you and a Driver and are not an arbitrator or a court. Our platform decision is without prejudice to your legal rights or to any responsibility FairTaxi has for its own services.

7.3 Refund policy by payment method:

7.4 Complaints. If you have a complaint, contact us first at complaints@fairtaxi.ie and we will try to resolve it. If your complaint as a consumer is not resolved, you may refer it to the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie. You also have the right to escalate any complaint about the Driver’s conduct, overcharging, vehicle condition, or other regulated matters directly to the National Transport Authority (NTA). The NTA consumer complaint form is available at: https://forms.nationaltransport.ie/en/consumer-complaint. We will clearly signpost these routes in the App. Filing a dispute with us does not affect your right to complain to the CCPC or the NTA.

7.5 Any refund or other platform action is without admission of liability by FairTaxi or the Driver, unless we say otherwise. Nothing in this Section limits your statutory rights.

8. Safety

8.1 FairTaxi provides an in-app Emergency Button. Tapping this button sends an alert to our safety team, who will attempt to contact you and the Driver. The Emergency Button does not call the emergency services (999 or 112). In any situation involving immediate danger, a threat to life, or a crime in progress, you must dial 999 or 112 directly yourself.

8.2 You may share your live trip with a trusted contact via the in-app “Share Trip” feature. You are responsible for choosing whom to share it with.

8.3 You must not use the App to engage in, facilitate, or plan any illegal activity. Any misuse may result in immediate termination and referral to An Garda Síochána.

9. Acceptable use and prohibited conduct

9.1 You must comply with our Acceptable Use / Community Guidelines, which form part of these Terms. A copy is available in the App and on our website.

9.2 In particular, you must not:

9.3 We may suspend or terminate your account for any breach of this section. This does not affect any refund or other remedy that applies under law.

10. Privacy and data

10.1 We process your personal data as described in our Privacy Policy, which is available in the App and on our website. The Privacy Policy explains what data we collect, why, how long we keep it, and your rights under the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

10.2 In summary, under GDPR you have the right to access, rectify, erase, restrict, and port your data, as well as the right to object to processing and to lodge a complaint with the Data Protection Commission. Full details are in the Privacy Policy.

11. Limitation of liability

In summary: The Driver provides the ride and is responsible for the fare and vehicle. FairTaxi remains responsible for its own App, booking, payment-facilitation and dispatch-operator services. Nothing here limits a liability that cannot lawfully be limited.

11.1 This section sets out the entire financial liability of FairTaxi (including any liability for the acts or omissions of its employees, agents, and subcontractors) to you under or in connection with these Terms.

11.2 Driver-provided rides. To the fullest extent permitted by law, FairTaxi is not responsible for loss or damage arising from:

except to the extent that the loss is caused by FairTaxi’s own breach of these Terms, negligence, payment-facilitation, booking or other platform service.

11.3 Nothing in these Terms limits or excludes our liability for:

11.4 FairTaxi is not liable for indirect or consequential loss, including loss of profit, revenue, business opportunity or data, to the extent permitted by law.

12. Indemnity

12.1 You agree to indemnify, defend, and hold harmless FairTaxi and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

13. Termination

13.1 You may stop using the App at any time. To close your account, contact us via the App or at support@fairtaxi.ie. We will process the closure in accordance with our Privacy Policy.

13.2 We may terminate or suspend your account immediately, without notice, if:

14. General

14.1 Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use / Community Guidelines, constitute the entire agreement between you and FairTaxi regarding the use of the App.

14.2 Severance. If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force.

14.3 No waiver. Our failure to enforce any right is not a waiver.

14.4 Governing law and jurisdiction. These Terms are governed by Irish law. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Irish courts.

14.5 Contact. For questions, contact us at support@fairtaxi.ie.

14.6 Your statutory rights. Nothing in these Terms affects your non-excludable statutory rights as a consumer under Irish or EU law. Where any provision of these Terms conflicts with such rights, those rights prevail.